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Date: 06/05/2024
This course covers challenging interactions such as aggressive or manipulative behaviour. It explores management of direct patient complaints and how to end the doctor-patient relationship.
1 Educational activity hour
0.5 Performance review hour
Date: 29/04/2024
This is an optional Measuring Outcomes activity for GPs who have completed activity #33510 (Live medico-legal issues webinar: patient complaints, cascading consequences). In this activity GPs will learn to implement approaches to receive and manage patient…
0.5 Outcome measurement hour
Date: 29/04/2024
This activity assists with implementing skills learnt in the eLearning course - Exploring challenging patient interactions (#33552). You will be asked to implement a skill learnt in this course such as management of a patient complaint or ending a patient…
0.5 Outcome measurement hour
Date: 13/03/2024
In this webinar, our panel of experts will discuss: • Medical Board CPD requirements and implications if you change your CPD home • our latest research and advice about patient complaints • AI tools for documentation.
1 Educational activity hour
Date: 27/02/2024
This 1.5 hour ZOOM meeting will update GPs on aspects of Voluntary Assisted Dying, including their obligations, the process involved, determining what is a "first request" and how to make a referral to the Voluntary Assisted Dying team.
1.5 Educational activity hours
Date: 18/01/2023
This eLearning course provides an opportunity to reflect on current practice and modify medical record keeping processes.
1 Educational activity hour
Date: 20/11/2023
This is an optional post Measuring Outcomes activity for GPs who have completed Activity #30907 (eLearning - Managing professional boundaries). In this activity GP’s will develop and implement some personal boundaries to guide their practice.
0.5 Outcome measurement hour
Date: 22/05/2024
We are presenting a 40-minute webinar on common medicolegal pitfalls in a skin cancer practice, focused on GP practices with a special interest in skin cancer work. We will look into areas of most complaints and indemnity claims, as well as explore strategies …
1 Educational activity hour
Date: 20/11/2023
This is an optional post Measuring Outcomes activity for GPs who have completed Activity #30769 (eLearning - Consultation insights). In this activity GP’s will implement a patient-centred care communication skill to their consultation.
0.5 Outcome measurement hour
Date: 20/11/2023
This is an optional post Measuring Outcomes activity for GPs who have completed Activity #29916 (eLearning - Communication fundamentals). In this activity GP’s will refresh basic communication skills to gain further insight from patient communication and to…
0.5 Outcome measurement hour