Date: Tuesday 30 June 2026
Start time : 7 pm AEST
Duration: 60 minutes
CPD: 1 hour
Presenter: Dr Casey Going, Co-Director MBSPro
ACRRM Host: Professor Ewen McPhee (FACRRM)
Why members should attend
Rural and remote GPs manage some of the most complex consultations in Australia, often with limited administrative support and fragmented patient information across pathology, hospital, specialist and My Health Record systems.This practical, demo-led session shows how a connected set of AI tools can help rebuild the missing admin layer in rural practice.
Led by a rural GP, it follows the whole patient journey —
from an AI receptionist and My Health Record–integrated clinic portal, to AI
document sorting, clinical scribing, decision support and MBS item
selection.
The session will also briefly cover relevant 2025–26 updates to MyMedicare, bulk-billing incentives and PBS authorities, as part of a broader discussion on working smarter, reducing keyboard time, and spending more time with patients.
Learning objectives
By the end of this webinar, participants will be able to:
- Describe how an AI receptionist can manage bookings,
triage, reminders, recalls and after-hours calls in practices with limited or
no front-desk staffing, and identify which tasks are safe to delegate to it.
- Explain how a My Health Record–integrated clinic
portal brings shared health summaries, discharge summaries and pathology into
the consult, building a fuller picture for patients who see multiple providers
across distance.
- Use an AI document sorter to automatically classify,
route and flag incoming results and specialist letters, reducing the manual
filing burden a rural GP often carries personally.
- Apply an AI clinical scribe to document the
consultation, surface relevant clinical recommendations, and reduce
after-hours note-taking — while identifying the points where rural and remote
consultations commonly lose legitimate Medicare income.
- Apply real-time MBS item checking — referral
validity, co-claiming rules and telehealth eligibility — to select and confirm
the correct item before submission.
- Verify a patient's MyMedicare registration at the point of care, explain how it unlocks longer telehealth items and enhanced bulk-billing incentives relevant to rural patients, and complete a PBS authority electronically within the consult rather than via the phone authority line.
About the presenter:
Dr Casey Going MBBS, MBA, FRACGP, AFRACMA
is a General Practitioner, practice owner, and healthcare entrepreneur with a
passion for improving the delivery of primary care. As Director of multiple
general practices across regional Queensland, Casey brings extensive experience
in clinical care, business leadership, practice operations, and healthcare
strategy.
Combining his medical training with a Master of
Business Administration and Fellowship of the Australasian College of Medical
Administrators, Casey has a strong interest in creating sustainable,
high-performing healthcare organisations that deliver exceptional patient
outcomes while supporting clinician wellbeing.