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Event Information

Title

Approach to Care - Difficult Conversations

CPD hours

6 Educational activity
 Professionalism
 Ethical practice

Eligibility

FACRRM Recommended

Curriculum domains

Provide expert medical care in all rural contexts 
Provide primary care
Provide safe medical care while working in geographic and professional isolation
Work with Aboriginal, Torres Strait Islander, and other culturally diverse communities to improve health and wellbeing

Curriculum learning areas

Communicator (COM)

Approach to Care - Difficult Conversations

Enrol

This course moves through the methods and approaches for working with patients who, for some reason, may present as difficult. Working with difficult patients, while common, may drain much of the energy of the day.

Online learning hours:
6.00
Total hours:
6.00
 
Learning objectives

Upon successful completion of this course, you will be able to:

  • Describe the difference between aggressive, passive, non-assertive and assertive characters
  • Identify the principles of good negotiation
  • Describe the characteristics of constructive criticism
  • Describe the technique of negative enquiry
  • Describe the strategies for responding to difficult patients
  • Identify the characteristics of a manipulative patient
  • Understand the process of and develop the capacity for delivering bad news
  • Understand the issues of violence and identify strategies to reduce its likelihood

Provider Information

Provider

The Australian College of Rural and Remote Medicine

Contact

Education Development Team

Phone

61 07 3105 8200

Fax

61 07 3105 8299

Email

education@acrrm.org.au

Address

Level 1, 324 Queen Street
BRISBANE CITY
QLD, 4000