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Event Information

Title

Managing angry patients

CPD hours

1 Educational activity
 Culturally safe practice
 Professionalism

Curriculum domains

Practice medicine within an ethical, intellectual and professional framework
Provide expert medical care in all rural contexts 

Curriculum learning areas

Communicator (COM)

Managing angry patients

Enrol

In the realm of healthcare, managing patient anger is a dynamic and crucial skill. Equally important is understanding how these instances can potentially escalate into formal complaints if not handled adeptly. This course is designed to empower healthcare professionals with the essential skills to navigate these scenarios effectively.

Online learning hours:
1.00
Total hours:
1.00
 
Learning objectives

Upon successful completion of this course, you will be able to:

  • Describe an approach to an angry patient
  • Outline options for dealing with angry patients, highlighting successful and not so successful outcomes
  • Identify and develop practical strategies to improve the management of ‘difficult’ patients
  • Identify why patients make formal complaints
  • Outline the protocol and process to resolve the complaint

Provider Information

Provider

The Australian College of Rural and Remote Medicine

Contact

Education Development Team

Phone

61 07 3105 8200

Fax

61 07 31058299

Email

education@acrrm.org.au

Address

Level 1, 324 Queen Street
BRISBANE CITY
QLD, 4000