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Date: 01/01/2023 Location: Other
The key messages from this Workshop are:Medication is a key patient safety issuePrescribing is just one step in good medication managementKey challenges include systems, patients, keeping up, regulatory requirements and technologyThinking ahead and utilising the tools you have is key to avoiding problems later.
2 Educational activity hours
Date: 01/01/2023 Location: Other
The key messages from this Workshop are:Very few people who complain want to get involved in litigation or seek compensation. Litigation is often used as a last resort when all other efforts have failed. Common reasons patients complain include the following: • A lack of understanding between the practitioner and patient, usually related to some form of communication difficulty • They want information • They want a problem solved • They do not want to see others face a similar problem • They want to improve the practitioner/patient relationship for themselves and others in the future. Feedback provides you with invaluable information that, if used effectively, enables you to understand patient needs, improve systems and procedures, and protect or enhance your reputation. Feedback in the form of complaints is especially important and, if handled well, will mitigate your exposure to complaints or claims motivated by dissatisfaction and frustration.
1 Educational activity hour
1 Outcome measurement hour
Date: 01/01/2023 Location: Other
The key messages from this Workshop are:Getting a claim or a complaint does not make you a bad doctorLittle things may have a big impact, and be symptomatic of broader issuesUnderstanding the processes involved in responding to a complaint, a claim for compensation or a coronial investigation, is importantThese processes can be confronting – It is critical to reflect, work with those supporting you and to look after yourself.
2 Educational activity hours
Date: 01/01/2023 Location: Other
The key messages from this Workshop are:You cannot give good care to your patients if you are not well yourselfMany doctors who have poor physical or mental health feel there are significant barriers in getting the help they need from their medical colleaguesBarriers to receiving care and support can be addressed, not only for your own continued good health, but so that you can be comfortable in giving good professional treatment to other doctorsSelf-treatment is common within the medical profession, even for life-threatening conditions. This cannot be good for the doctor, or for their patientsThere are requirements for mandatory notification of impairment, however the threshold to trigger notification is higher than many doctors believeIt is important to have a personal health strategy for yourself, but it is equally important to have agreed policies in your practice for when you or one of your colleagues become unwell.
2 Educational activity hours
Date: 01/01/2023 Location: Other
The key messages from this Workshop are:Human errors are common, and we make them all the timeDespite our best intentions, we also make errors as part of our work in healthcare, and patients may be harmed as a resultBlaming and shaming the last person in the chain of events does nothing to stop the same error from happening again to another patient, and to another practitionerErrors should be expected, and actually anticipated, in order to develop good ways to catch them before they go on to cause harm to patientsIf you make an error that causes actual or potential harm, you must acknowledge it openly and remain in contact with the patientGood systems, clear communication, and standardised processes will always be better at trapping and avoiding errors than just attempting to perform perfectly every time or expecting others in the practice to not make errors. Having such systems in place will save you time, money and heartache.
2 Educational activity hours
Date: 01/01/2023 Location: Other
The key messages from this Workshop are:Managing challenging clinical presentations is a core skill for all doctors and other healthcare professionalsUnderstanding the causes of difficult clinical interactions, taking measures to prevent them, and dealing effectively with them when they arise can greatly enhance a doctor’s sense of security, confidence and satisfactionYoung people are often able to make decisions about their healthcare, but issues of competence, confidentiality and any appropriate involvement of family and carers need to be managed carefullyElderly patients may need particular approaches to their care, given potential issues of frailty and vulnerabilityMedication seeking patients can present with complex conditions and challenging behavioursManaging chronic pain is difficult for both the patient and the clinician, particularly as addiction to prescribed medication and the associated side-effects can be as confronting as the underlying disease or conditionThe management of aggression requires guidance for reception staff, practice managers and doctors who have direct contact with the public.
2 Educational activity hours
Date: 01/01/2023 Location: Other
The key messages from this Workshop are:Mandatory reporting can be- The right and ethical thing to do- An important way of protecting patients and the community- Misunderstood – both whether and when to reportYou need to know- Your reporting obligations- Other circumstances when a report might be justifiedWhen in doubt, confer with others and seek advice from MIGAReporting is often not the end of it- What else you need to do to support and assist those involved?
2 Educational activity hours
Date: 01/01/2023 Location: Other
The key messages from this Workshop are:The law imposes on a medical practitioner a duty to exercise reasonable care and skill in the provision of professional advice and treatment. That duty is a single comprehensive duty covering all the ways in which a doctor is called upon to exercise their skill and judgement. It extends to the examination, diagnosis and treatment of the patient and the provision of information in an appropriate caseThere are measures that can be taken to ensure that the health service provided to the patient accords with a doctor’s duty of care to the patient and minimises the chance of harmThese measures also provide legal protection to a doctor in the event of an adverse incident where their clinical management may be scrutinised.
2 Educational activity hours
Date: 01/01/2023 Location: Other
The key messages from this Workshop are:Respectful, efficient communication with our patients improves outcomes, and improves safetyRespectful, efficient communication with our colleagues improves patient outcomes, and improves safetyRespectful, efficient communication saves timeDoctors can think they are better communicators than they actually areCommunication skills can be taught and learnt, but (like any other skill) they need practiceNon-verbal aspects of communication such as body language and tone are critical in any interactionClear and effective communication is an essential part of good clinical handover and reduces clinical riskStraightforward communication tools, such as structured handover, checklists, and graded assertiveness can improve efficiency, reduce complaints and litigation, save time, and save patients’ lives.
2 Educational activity hours
Date: 01/01/2023 Location: Other
The key messages from this Workshop are:Building trust between patient and doctor starts at the first meeting and depends not only on what the doctor says, but how they say itRelationships of trust between patient and doctor can improve patient outcomes, reduce complaints and save timeUnderstanding a patient’s expectations and aligning them with your own builds trust, saves time and can avoid serious complaintsPatients usually have reasonable expectations about how we will respond if something goes wrong – not only about what we should do, but how we should do itOne essential part of responding to incidents is to discuss what happened with the affected patient and their family. The key elements of this ‘Open Disclosure’ will flow naturally if the patient’s expectations are kept at the centre of the processAnother essential part of responding to incidents is analysing what happened and why: if a simple format is followed, sensitive, wide-ranging incident analysis can be very quick, and very revealingDoctors and other care providers involved in an incident are almost always the ‘second victims’, and they also need support, not immediate blameIf something goes wrong for your patient, you will need to draw on all the trust you have already established, which means that responding well to adverse events starts long before the adverse event occurs.
2 Educational activity hours